Frequently Asked Questions

Where is Andalusia Self Storage located?

Our facility is conveniently located along Martin Luther King Jr. Expressway, directly across from Wallace Community College. If you’re coming into the city:

  • You will see Walmart on the right-hand side.
  • Just past Walmart, on the opposite side, you’ll see Sunbelt Rentals.
  • Next to Sunbelt Rentals is Andalusia Self Storage.

We are easy to find and offer 24/7 access for your convenience!

Do you have an office onsite?

No, we do not have an onsite office. However, our friendly customer service team is happy to assist you during our business hours:

  • Monday – Friday: 8:00 AM - 6:00 PM
  • Saturday – Sunday: 9:00 AM - 3:00 PM

For assistance, feel free to call us at (334) 212-5448 or email AndalusiaSupport@RoyceSelfStorage.com.

How can I rent a storage unit?

Renting a unit is straightforward. You can book online through our website, which offers an easy-to-use interface for selecting and reserving your unit. Alternatively, give us a call at (334) 212-5448 during our business hours for personalized assistance.

What security measures are in place?

We prioritize the safety of your belongings with multiple security features, including:
  • Gated keypad entry – Ensuring only authorized access.
  • Security cameras at various locations – Providing wide CCTV coverage to enhance overall security and give tenants peace of mind.
  • DISC lock included with every rental – A high-security lock provided to ensure maximum protection.

    We are committed to maintaining a secure environment so you can store your items with confidence!

    Can I access my unit at any time?

    Yes, tenants have 24-hour access to their storage units, allowing you to retrieve or store items at your convenience.

    What payment options are available?

    We make it easy to pay your bill with several convenient options:
    • Online Payments – Pay securely through our website anytime, from anywhere.
    • Credit & Debit Cards – We accept Visa, MasterCard, Discover, and American Express.
    Need help? Just give us a call at (334) 212-5448 during business hours. Our friendly call receptionists are happy to assist you!

    What unit sizes are available?

    We offer a variety of non-climate-controlled storage unit sizes to fit different needs. You can visit the Rent Storage section of our website, where we list unit sizes along with examples of what can fit inside.

    Is Tenant Protection Plan required?

    Yes, we require all tenants to have a Tenant Protection Plan (TPP) for added peace of mind. This helps protect your stored items against unexpected events such as burglary, fire, or water damage.

    We offer affordable plans starting at just $12/month, and enrolling is fast and easy during the rental process. Already have your own insurance? No problem—just provide proof of coverage and we’ll waive the plan requirement.

    Our goal is to ensure your belongings are covered, and this small step goes a long way in offering added security and confidence.

    For more details on coverage options and pricing, please refer to the "Tenant Protection" section on our website.

    What items are not allowed in storage?

    For everyone’s safety, please do not store the following items:
    • Flammable or hazardous materials (e.g., gasoline, propane, paint thinner)
    • Perishable food or anything that might attract pests
    • Items with strong odors
    • Explosives and other dangerous materials
    Note: A full list of prohibited items is included in your storage agreement.